Privacy Policy Statement
How we protect your information and privacy rights
Introduction to our policy
We are committed to safeguarding your personal data in compliance with Australian regulations. This policy explains how your information is collected, stored, used, and your rights regarding your data.
By using our services, you agree to our privacy practices as outlined here. We respect your confidentiality and detail all collection and processing of information below.
How we collect information
We collect information directly from you during consultations and automatically through our website for operational and analytical purposes only.
Information you provide directly
- • Information provided during initial consultation or enquiry forms.
- • Details shared by you for tailored analysis or reporting.
- • Contact data such as your name, email, and phone number.
- • Property or location details you discuss with us.
- • Feedback, comments, or questions you submit to our team.
Information collected automatically
- • Device IP address and browser information upon site visit.
- • Usage patterns, accessed webpages, and time spent on each page.
- • Cookies and similar tracking tools for site analytics.
- • Log data to diagnose errors and technical issues.
- • Location data as allowed by your device or browser settings.
How your data is used
Your data is used to improve our services, tailor our consultations, respond to enquiries, and meet legal obligations. We do not share your information for marketing.
- • Responding to client enquiries promptly and accurately.
- • Preparing market reports and consultation summaries.
- • Enhancing website usability and security.
- • Complying with legal, regulatory, or audit requirements.
- • Receiving and acting on your feedback to improve services.
- • Aggregating anonymized data for internal analysis.
- • Ensuring safety and legal compliance across operations.
Our commitment: We prioritise your privacy at every step and never sell or misuse your personal data. Reviews and access are strictly limited to authorized personnel.
Information sharing
Data is only shared where required for service delivery, compliance, or legal reasons. We never sell client information to third parties.
Trusted service providers
Third-party vendors may access some data while helping operate the website or analysis tools, but are bound by strict confidentiality agreements.
Legal requirements
Information may be provided to authorities where required by law or court order.
Anonymous data for statistics
Aggregated data without personal details may be used for site analytics or reporting.
Your rights and choices
Australian law grants you access to, correction of, and, in some cases, deletion or portability of your personal data. Exercise rights by contacting us directly.
- • Request access to your personal information.
- • Correct any inaccurate or outdated information.
- • Request deletion where legal to do so.
- • Request transfer of your data to another service.
- • Object to processing for specific reasons.
- • Request restriction of processing in certain cases.
To exercise any privacy rights, please email or write to our contact address as listed below.
Data security standards
We use both technical and organizational safeguards to protect your information from unauthorized access, alteration, or loss.
Technical measures
- • Use of encrypted web connections (SSL/TLS).
- • Frequent software updates and patch management.
- • Access controls and password protection for data repositories.
- • Regular vulnerability scans and audits.
Organizational measures
- • Staff privacy training and confidential handling procedures.
- • Access to data is strictly limited to required personnel.
- • Periodic internal privacy reviews and compliance checks.
- • Incident response plans for potential breaches.
How long we retain data
We hold personal data only as long as necessary for analysis or regulatory purposes, and securely delete when no longer required.
- • Account information is deleted upon request.
- • Reports and notes are kept for client reference.
- • Contact forms are archived for a set retention period.
- • Payment records kept only for legal obligations.
- • No direct marketing data is stored or sold.
We regularly review retention periods to ensure compliance with policy and law.
Overseas data transfer policy
We may process or store data overseas if using cloud services, but only with providers meeting Australian compliance standards.
- • Data is always encrypted when transferred.
- • Providers are audited for security controls.
- • Data location information is available on request.
- • Transfers comply with local privacy regulations.
Use of cookies and tracking
Cookies are used for necessary site function and analytics. Manage preferences via your web browser at any time.
Types of cookies used
- • Required for website security and basic functionality.
- • Track anonymous usage to improve performance.
- • Remember your settings and preferences.
- • Enable convenient site features as you browse.
You can adjust your browser to refuse cookies or delete saved cookies whenever you wish.
Changes to this policy
Our privacy policy may change over time. Updates will be posted on this page with the effective date.
- • Significant updates will be highlighted as needed.
- • Notifications may appear via email if we have your address.
- • Minor changes are effective when posted online.
- • It is your responsibility to review updates.
Your continued use means acceptance of updated terms.
Contact for privacy matters
For privacy questions or requests, reach out using the details below.
fenalythos
95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia
Phone: +61 7 0774 0458
Email: content@fenalythos.com
Updated: October 8, 2025
Effective from: October 8, 2025